XALERT:Curbside greeting and drop-off service now available at Village Veterinary Clinic during COVID-19. You can read morehere

Corona Virus Concerns/ Limiting exposure while providing care


Procedures for Upcoming Appointments: Starting 5/4/2020 until further notice. 

  • We will be opening to see Wellness visits as well as Emergent visits.
  • We will still be conducting appointments as Curbside Concierge visits.

When you arrive in the parking lot call 440-461-2226 to let the receptionists know you are here for your pet's appointment. We will be conducting the exam by Video chat (if you have a smartphone) or voice chat if you do not have a smartphone. This way there can be real-time communication and involvement in the examination.

When you call, be sure to give the receptionist your E-mail address that can be accessed from your phone. We will then send you an email link to the virtual exam. It is very easy. It is a link to a platform called Doxy.me. When they click on to the link, they will then be in a Village Vet Clinic virtual waiting room. When the doctor is ready to perform the exam you will then be requested to join the room. You do not have to download anything, but you will need to enable your Camera and Microphone.

Once the virtual exam is established, the doctor and tech will obtain a history, perform the examination, discuss findings, etc. If diagnostics need to be performed, or vaccine administered they can be done at this time. Once the exam is over, and everything has been discussed you can close the exam room and we will conclude the visit. Any necessary medications, preventives can be obtained and then can be brought out to you.

Once the receptionists have your chart, they will contact you to discuss payment. Thank you. Please do not hesitate to call with any questions or concerns.

Thank you, Village Veterinary Clinic


Curbside greeting and drop-off service now available at Village Veterinary Clinic

Dear Village Veterinary Clinic friends,

These are stressful times for all, and the last thing you need is to worry about your pet’s health while we navigate through the current health threat of COVID-19. That’s why at this time, we will continue to be open during normal business hours and will continue to honor appointments.  We are doing our best to take care of your pet's needs.  Adult wellness care appointments are being scheduled for several weeks in the future to try to limit everyone involved exposure.

In an effort to keep everyone – you, your pet, and our staff – safe and healthy, we will be providing curbside service to our clients, for both pets with appointments and also for picking up supplies like food and medication. Please call us upon your arrival, and we will send a team member to meet you and bring your pet from your car directly to an examination room. We will take some history at the carside or you can use the form below (see link) and answer the questions. We will call before, during and after your pet's appointment as needed to discuss history, diagnostics, exam findings and treatments.  

 

Before your scheduled appointment, we are asking that all owners fill out this mobile-friendly form to help with the check-in process: /forms/patients-health-exam

If you prefer not to wait, you may also drop your pet off with us. A doctor will examine your pet and we’ll contact you when your pet is ready to go home. To use this option, please call ahead for availability.

Curbside and drop-off services are being offered to limit your public exposure and still maintain your pet's veterinary care. Think of them as VIP valet service for your pet! 

IMPORTANT: If you're feeling under the weather yourself or if you may have been exposed to someone with COVID-19, we ask you to please take very special precautions, for the safety of our staff, our clients, our patients - and for your own health, as well. We ask you to please either:

  • Arrange for someone else to bring your pet in, or
  • If your pet is scheduled for a wellness visit and isn’t sick, please call us to reschedule your appointment. You won’t be penalized for canceling an appointment due to illness or possible exposure.

We have always maintained extensive daily cleaning protocols to keep our facilities clean and sanitary. In addition to our regular cleaning, we have also added additional disinfecting protocols for extra protection, per the CDC's recommendations.

We recommend this Veterinary Partner FAQ for Pet Owners article for your reference:
https://veterinarypartner.vin.com/doc/?id=9548687&pid=19239

Thank you very much for working with us as we find ways to continue caring for our patients while keeping everyone healthy and safe. Please call us if you have any questions or concerns; we’re happy to help!

Sincerely,

The entire staff of Village Veterinary Clinic